Health Care Team

Our team of dedicated healthcare professionals will care for you and your child.  We work closely with the team at your primary oncology hospital.

Your UCSF Pediatric Team includes specially trained doctors, nurses, social workers and child life specialists.

The team works hard to support your family while we research the newest advances in neuroblastoma treatments.


Contact Us

Katherine Matthay, MD:                                    415-476-3831

Steven Dubois, MD:                                          415-476-3831

Fabi Hollinger, FNP:                                         415-514-0238

Monica Jarman, MSW, Social Work:                415-353-1309

Child Life Specialist:                                         415-353-1203

24 Hour Number for Pediatric Oncologist:        415-476-3831


Pediatric Clinical Research Center

You will be admitted to a specialized department/unit call the PCRC.

The Pediatric Clinical Research Center coordinates research to improve the medical care of infants, children and youth at UCSF Benioff Children's Hospital. The center includes three research units — a five-bed hospital unit on the sixth floor of the hospital; an adjacent clinic with two exam rooms; and an outreach team that carries out studies in the Intensive Care Nursery and Pediatric Heart Center.

In addition to doctors and nurses, the team includes a full-time child developmental psychologist, nutrition services and a specialized sample processing laboratory.


Your Child’s Stay:  General Information on Benioff Children’s Hospitalizations


The New Mission Bay Children’s Hospital

The new Children’s Hospital at Mission Bay will include state of the art MIBG rooms: two pediatric lead lined rooms, one adult lead lined room  Sleep rooms for the parents/caregivers will be incorporated in the MIBG rooms.  The developers considered video and voice communication and other conveniences necessary for MIBG therapy.

Child Life

A hospital stay and MIBG treatment can be a challenging and unfamiliar experience for children and their families. Child Life Services at UCSF Benioff Children’s Hospital helps pediatric patients and their families adjust to and understand hospitalization, illness and treatment. A child life specialist will be available to help prepare your child for MIBG which is explained using teaching tools, special dolls and medical equipment. A child life specialist can help develop coping strategies like imagery, distraction and relaxation to reduce anxiety. We are also able to provide age-appropriate activities such as games, reading, and art projects.

Child Life Services recognizes that a child’s illness and treatment affects the entire family and offers support to parents, siblings and rest of the family. We work closely with families to minimize the stress of the hospital experience. The Family Resource Room provides a library of information and resources for families about health, illness and coping with hospitalization. There are computers with Internet access, free WI-FI, phones and a copier to help parents keep up with the demands of life outside the hospital. Coffee and tea are provided throughout the day.

Please let us know if you would like to speak with a member of the Child Life Services staff, or call Child Life directly to learn more about specific resources for patients.

Child Life Services include:

  • Preparing patients for medical procedures using age-specific teaching tools such as models, dolls, medical equipment and pictures
  • Providing support during medical procedures
  • Helping children develop strategies such as imagery, distraction and relaxation to reduce anxiety
  • School program for hospitalized children and their siblings
  • School program for children in the outpatient Dialysis Unit
  • Activity rooms for kids and teens
  • Individual playtime for immune-compromised kids or kids with seizure-monitoring equipment
  • Therapeutic bedside play
  • Art Therapy
  • Book buddies
  • Canine companion
  • Clowning Program
  • Cuddling for babies
  • Hospital orientation tours
  • Visits from community groups and celebrities
  • Music and animal programs
  • Other age-appropriate activities
  • Child Life Specialists
  • Procedural Support
  • Family Resource Room
  • Movie Library
  • All Star Room
  • School Program
  • Playroom
  • Volunteer Services


Social Work

Social workers are available at UCSF Benioff Children's Hospital to assist families cope with the many psychological and social problems arising from a hospitalized or chronically ill child.

Our social workers are trained to assist children and their families identify possible areas in family life that may be affected. They serve as counselors, help find resources, solve problems and act as "friends on the inside."

Any concerns related to the psychological, practical or social well being of your child or family may be discussed.

Please contact Monica Jarman, MSW, Social Work: 415-353-1309 for MIBG social work needs.

Housing/Short Term Lodging

Although we don't have on-site housing, we do maintain listings of hotel and motel accommodations. For information about hotels, motels and short-term apartment rentals, please visit our campus Housing Office website. A number of guesthouses and motels are located close to the hospital.

Please make your lodging arrangements as far in advance as possible because San Francisco hotels tend to be busy.

If you have any questions, call our Referral Service at (888) 689-UCSF or send an email to [email protected].

Special Housing

Families of seriously ill young patients, age 18 and younger, who live more than 50 miles from the medical center, may be eligible for rooms at the Family House or Ronald McDonald House. For more information, please call the Pediatric Social Work department at (415) 353–2655 .

  • Family House provides free, temporary housing for families with children diagnosed with cancer and other life-threatening illness.
  • Ronald McDonald House accommodates up to 20 families and provides private sleeping areas, communal dining and living space.

Parent Sleeping Accommodations

A parent sleeping room is located on the sixth floor of UCSF Benioff Children's Hospital. In addition, all patient rooms have couches that convert into day beds. Showers also are available for parents.

Because space is limited, please plan for only one parent to stay overnight in the hospital. Your child's nurse can provide information about the overnight sleeping policy and the availability of beds for parents whose children are hospitalized.


Dealing with illness and uncertainty can be an extremely challenging time. Many people find that talking with a chaplain can help during this period. Chaplains with Spiritual Care Services provide support to patients, family members, friends and staff members at UCSF Benioff Children's Hospital.

Family Support Program

Caring for a baby or child in the hospital can be a stressful time for parents and other family members. The Family Support Program offers short periods of respite through weekly activities.

Activities in SF

San Francisco has many attractions accessible by public transportation including:

  • Beaches
  • Professional Sporting Events: AT&T Baseball Stadium, Candlestick Park, Oakland Coliseum
  • Union Square
  • San Francisco Zoo
  • Fisherman’s Wharf
  • Museums
  • Theaters 
  • Golden Gate Park

San Francisco Current Activity Guide:




For detailed directions and maps to a clinic, see Pathway at, an online guide to our China Basin, Mission Bay, Mount Zion and Parnassus locations.

Pathway also provides directions in Chinese, Russian and Spanish.

See our route and site maps.




Public parking for UCSF Medical Center is available in the seven-level Millberry Union Garage at 500 Parnassus Ave. There are two garage entrances — one on the north side of Parnassus Avenue and another on Irving Street, just east of Third Avenue. Parking is $3.50 an hour, with a maximum fee of $28 for up to 24 hours. The garage is open 24 hours daily.

Another garage is located at 350 Parnassus Ave. This garage is open Monday to Friday from 6 a.m. to 10 p.m. The fee is $4 an hour, with a maximum daily fee of $22.

Patients may be dropped off and picked up at the circular driveway leading to the main hospital entrance at 505 Parnassus Ave. or in front of the Ambulatory Care Center (ACC) at 400 Parnassus Ave. Metered street parking is rarely available.

For more information about parking at Parnassus, call Campus Parking Services at (415) 476-2566 .

Valet Parking

Valet parking is available at the Ambulatory Care Center (ACC) at 400 Parnassus Ave. from 8 a.m. to 3 p.m. The valet service is free. Patients pay regular parking fees — $3.50 an hour, with a maximum fee of $28 for up to 24 hours. For more information about the valet service, call (415) 476-6200 .

A UCSF "greeter" is available at the ACC from 8 a.m. to 5 p.m. to assist patients find their way.